The Learning Organization is a unique process combining the concepts of quality process engineering, employee empowerment, and strategic thinking. The objective, simply put, is to enable your company to acquire more customers, serve them better, and retain them longer. By focusing on the customer rather than the process, the Learning Organization helps your employees develop systems that are responsive to customer needs. The key phases of the Learning Organization are:
Data gathering, self-discovery, and analysis
Acceptance: Creating the motivation for action
Corporate Strategy: What results will flow from what actions?
Benchmarks: Establishing performance expectations
Creating the ideal operating model
Creating the ideal organizational model
Developing tactical key initiatives
Creating the implementation model
Implementation: Task team assignments
Measurement, reporting, and feedback
The Learning Organization process is a combination of group learning exercises, interview and data gathering and analysis techniques. It includes planning processes and structured implementation techniques. It allows for a path by which you can logically and in a timely manner make measurable improvements in performance and profitability as well as structuring your strategic direction.
The Learning Organization process was originally developed by David Stambaugh of Stambaugh Associates. It is used by permission.